In-Person FAQs
NAMSS Attendee Code of Conduct & Policies
NAMSS values the participation of each attendee, exhibitor, sponsor, and presenter and is committed to providing a safe, productive, and welcoming environment for all participants and staff. All communication, whether in-person or virtual, should be appropriate for a professional audience, including individuals of different backgrounds.
All participants, including but not limited to attendees, speakers, volunteers, exhibitors, NAMSS staff, and service providers, are expected to abide by this Code of Conduct during the 49th NAMSS Educational Conference & Exhibition.
Please review the full Conference Terms & Conditions.
Will NAMSS use any photos taken at the conference?
You may be photographed, video recorded, or have screenshots taken during #NAMSS25. As a participant, you agree that NAMSS owns the rights to this media and may use your name and likeness in advertising or promotional materials. Participants will not receive compensation or royalties for their appearance in any materials.
What is the attire for the conference?
The suggested dress code for NAMSS25 is business casual. Please dress professionally and comfortably. Room temperatures can vary, so we recommend bringing layers and wearing comfortable shoes.
Health & Safety
Do I have to show proof of vaccination?
NAMSS will follow all applicable local and state health guidelines in Portland, Oregon. Masks are optional, and attendees are encouraged to respect individual choices regarding masking.
If you test positive or feel unwell during the event, please self-isolate and follow CDC guidance. Attendees may reach out to NAMSS staff at meetings@namss.org if they need assistance accessing virtual sessions or resources while isolating.
Registration
How do I register/check-in onsite?
Upon arrival at the Oregon Convention Center, attendees who have pre-registered online through the NAMSS website must plan to visit the Registration Desk during registration hours. Step up to a badge-printing kiosk (computer) and enter the requested information, confirm that your information is correct and click print. NAMSS staff will be onsite to assist you. Additionally, attendees may obtain their conference bags, badge holders and ribbons in the registration area. Attendees needing additional assistance, or those registering/paying onsite, may approach staff at the Registration Desk.
Check back periodically for registration hours.
Can I register onsite at the Oregon Convention Center in Portland?
Yes! NAMSS only accepts credit card payments onsite at the conference. If you pre-register for the conference, you have the option to pay via credit card or check. Checks must be made payable to NAMSS and must be received by Friday, Sept. 12, 2025. Please mail checks to:
NAMSS
8658 Solution Center
Chicago, IL 60677-8006
What if I chose to pay by check while processing my registration, but later decide to pay by credit card?
Please contact registration@namss.org to learn how to pay by credit card. Additionally, attendees may bring a credit card to the conference and pay onsite.
What if I need to cancel my registration?
To request a refund, you must contact the NAMSS Registration Team, at registration@namss.org, with documentation of your reason for cancellation by Monday, Aug. 18, 2025. Cancellations cannot be processed after that date. NAMSS is not responsible for any airfare, hotel, or other costs incurred by registrants. Speakers are subject to change without notice. Your registration may be transferred to a member of your organization up to five days before the event when requested in writing to registration@namss.org.
All cancellation requests will be reviewed by NAMSS, and if approved, will be processed within 2-3 weeks. Refunds that are approved will be subject to a $200 cancellation fee.
If you wish to transfer to a digital conference registration, you must contact the NAMSS Registration Team, at registration@namss.org by Friday, Sept. 19. Transfers to virtual will not be accepted after that date.
Do I need to pre-register for any sessions or events?
The only sessions that require pre-registration are our pre-conference workshop, NAMSS Leadership Certificate Program. All other educational sessions and networking events are open to all attendees, but seating for concurrent sessions is first-come, first-served.
Claiming CE Credits
How do I claim CE credit earned during the conference?
To claim your CE credit for each session during the NAMSS 49th Educational Conference & Exhibition, you’ll need to complete an evaluation for each session in the NAMSS mobile app. On the individual session pages (accessed via the schedule), simply click the “Evaluation” button at the bottom of the page. Please note the evaluation survey will only open towards the end of this session. Once you complete a session evaluation, the CE for that session will be pulled into your CE credit total for the conference.
When will I receive my CE certificate?
You can download your CE certificate as soon as you complete all session evaluations for the sessions you attended! All conference attendees will be able to access their conference certificate via the mobile app.
Questions?
Please reach out to education@namss.org for clarification on how to claim CE credits earned during the conference, certification questions and more.
Mobile App
How do I download the Mobile App?
The NAMSS mobile app will be available to all attendees later this fall.
Attendees will be able to scan a QR code with their mobile phone’s camera to download the NAMSS app from the App Store or Google Play. Once the app is available and downloaded, users will select the “49th Educational Conference & Exhibition” from the list of events. From there, they will be able to navigate the NAMSS mobile app using the icons on the homepage, the bottom navigation buttons, and the top menu.
Wi-Fi will be available throughout the Oregon Convention Center. Login instructions will be shared in the app and on-site signage.
Sessions
How do I see what sessions are happening each day?
All NAMSS conference information and schedules are available in the mobile app. You can also filter by track or session type when the mobile app becomes available for better planning. The full #NAMSS25 schedule can be found here.
How do I access Journey Maps?
Journey Maps focus on topics including provider enrollment, credentialing/privileging/CVO, quality and peer review, and operational management. These guides will provide a tailored path for your conference experience. Journey Maps will be accessible directly in the NAMSS mobile app and NAMSS conference site.
Exhibit Hall
What time is the Exhibit Hall open?
The NAMSS Exhibit Hall will be open:
Sunday, Sept. 28:
5–7 p.m.
Monday, Sept. 29:
11:15 a.m.–1:15 p.m.
3–3:30 p.m.
5–6:30 p.m.
Tuesday, Sept. 30:
7–8 a.m.
9–9:30 a.m.
12–1:30 p.m.
3:45–4 p.m.
Additional scheduling information and a list of exhibitors and sponsors can be found in the NAMSS mobile app.
How do I become a NAMSS exhibitor and/or sponsor at next year's conference?
It’s never too early to submit your application! If you are or would like to be an exhibitor or sponsor for the 50th Educational Conference & Exhibition, please contact meetings@namss.org or visit this Sponsors & Exhibitors page.
Dining & Getting Around
What meals are included with registration rates?
Your registration includes daily breakfast and light refreshments, as well as lunch on Monday, Sept. 29. Lunch will be available for purchase on Tuesday, Sept. 30. Evening receptions will feature light hors d’oeuvres.
Explore nearby dining options within walking distance from the Oregon Convention Center or visit TravelPortland.com for restaurant recommendations.
Digital Experience FAQs
When and how will I receive access to my Digital Experience recordings?
As a Digital Experience attendee, you will receive access to your 15 selected sessions one month after the conference ends. You will access the Digital Experience recordings via your account in the NAMSS Education Zone.
Will handouts and/or a copy of the slides be available for each Digital Experience session?
Yes, you will be able to access all course materials via the “handouts” tab of the session recording.
How long will I have access to the Digital Experience recordings in my Education Zone account?
You will have access to the Digital Experience sessions for one year.