Conference FAQs

In-Person FAQs


NAMSS Attendee Code of Conduct & Policies
NAMSS values the participation of each attendee, exhibitor, sponsor and presenter and is committed to providing a safe, productive, and welcoming environment for all meeting participants and staff. Accordingly, all attendees are expected to show respect and courtesy to other attendees. All communication — in-person or virtual — should be appropriate for a professional audience including people of different backgrounds. All participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, NAMSS staff members, service providers and all others are expected to abide by this Conference Code of Conduct while attending the NAMSS 46th Educational Conference & Exhibition. View our full conference terms & conditions

Will NAMSS use any photos taken at the conference? 
Potentially! On occasion you may be recorded or have your photo taken in connection with NAMSS events and activities. As a participant of the NAMSS 46th Educational Conference & Exhibition, you agree that NAMSS is the sole owner of all rights in and to the resulting photographs, video footage and recordings, for all purposes related to NAMSS’ business (both now and in the future). Your name and likeness may be used by NAMSS in advertising and promotional materials. Participants shall receive no compensation or royalties for appearance in any materials.

What is the attire for the conference?
NAMSS suggests business casual, but there are no strict guidelines on attire. We ask that attendees present themselves in a professional manner. Additionally, meeting spaces may fluctuate in temperature. We strongly suggest wearing layers for comfort for outdoor and indoor temperatures. We also suggest comfortable shoes. Don’t forget to pack your best Nashville outfits for the NAMSS Nash Bash Networking Reception on Monday night!


Health & Safety 


Do I have to show proof of vaccination?
Coming together safely for the NAMSS Educational Conference & Exhibition is our priority. All NAMSS participants will need to show proof of vaccination against COVID-19 or a negative PCR test taken at least 72-hours hours before the conference. We will be using CLEAR to confirm your health screening. You must complete your profile in the CLEAR app before you can pick up your badge at the registration desk.

With CLEAR’s Health Pass feature, your COVID-19 health screening is quick, easy and secure for all on-site attendees, exhibitors and staff.

If you have not already done so, complete your health screening now for expedited check-in and entry to the Music City Center. Save time during check in and scan the below QR code to download the CLEAR app and submit your health screening form. You may also do this onsite when you’re in line to pick up your badge at the registration desk.

Do I have to wear a mask during the conference?
NAMSS prioritizes the health and safety of conference participants. The 46th Educational Conference & Exhibition will follow Tennessee state and local Nashville health and safety guidelines. Masks are optional and we ask that all individual masking choices be respected.

If you test positive or exhibit symptoms, please self-isolate. As noted in the COVID-19 Disclosure and acknowledged by conference participants during registration, there are inherent risks when traveling to and attending an in-person event. Review NAMSS’ Health and Safety recommendations.

What if I test positive for COVID-19 during the conference?
If you test positive, please self-isolate and follow CDC guidelines. You may also contact NAMSS staff to gain access to virtual sessions. 

What do I do in case of an emergency while onsite at the conference?
In case of injury or illness please alert your hotel, Music City Center staff or a NAMSS staff member. In case of evacuation, please see the evacuation notes on the back of your hotel room door or, if you are in a meeting room, exit the building at the nearest outdoor exit using the stairs.

 

Registration
 

How do I register/check-in onsite?
Upon arrival at the Music City Center, attendees who have pre-registered online through the NAMSS website must plan to visit the Registration Desk on Level 3 in the Exhibit Hall during the registration hours (below). Prior to receiving your conference badge, NAMSS staff will ask you to show proof of full vaccination against COVID-19 or a negative PCR test taken no more than 72 hours in advance. Once approved, simply step up to a badge-printing kiosk (computer) and enter the requested information, confirm that your information is correct and click print. Staff will be onsite to assist you. Additionally, attendees may obtain their conference bags, badge holders and ribbons in the registration area. Attendees needing additional assistance, or those registering/paying onsite, may approach staff at the Registration Desk.

Sunday, September 11 | 7:30 a.m. – 6:00 p.m. CT
Monday, September 12 | 7:00 a.m. – 5:30 p.m. CT
Tuesday, September 13 | 7:00 a.m. – 5:30 p.m. CT
Wednesday, September 14 | 7:30 a.m. – 10:30 a.m. CT

Can I register onsite at Music City Center in Nashville?
Yes! NAMSS accepts both credit card and check payments for conference registration. Credit card payments must be completed online during the registration process. Checks must be made payable to NAMSS and may be mailed to the following address, or brought on site to the registration desk:

NAMSS
8658 Solution Center 
Chicago, IL 60677-8006

What if I chose to pay by check while processing my registration, but would rather decide later to pay by credit card?
Please contact registration@namss.org to request a secure online payment link to pay by credit card. Additionally, attendees may bring the credit card to the conference and pay onsite.

What if I need to cancel my registration?
To request a refund, you must contact NAMSS at registration@namss.org with documentation of your reason for cancellation by Monday, August 29, 2022. All cancellation requests will be reviewed by NAMSS, and if approved, will be processed within 2 weeks of the original request. Refunds that are approved will be subject to a $200 cancellation fee. Approved refunds will be processed in approximately two weeks. Visit our terms & conditions page to learn more. 

Substitutions of registrants can be made by Monday, August 29, 2022 without a fee, by contacting the registration team at registration@namss.org.

Do I need to pre-register for any sessions or events?
The only sessions that require pre-registration are our four pre-conference workshops — NAMSS Leadership Certificate Program, Credentialing Specialist Certification (CPCS®) Preparation Course, Medical Services Management Certification (CPMSM®) Preparation Course and Credentialing 201.

All other educational sessions and networking events are open to all attendees, but seating for concurrent sessions is first-come, first-served.


Claiming Continue Education Credits (CEUs)


How do I claim CE credit earned during the conference?
To claim your CE credit for each session during the NAMSS 46th Educational Conference & Exhibition, you’ll need to check in to each session in the NAMSS mobile app. On the individual session pages, click on the blue “Check In for CEUs and Evaluations” button at the top of each session page. Once you check in and submit your individual session evaluation, your attendance will be recorded for CEUs. 

Please note, when you enter your information into the “Check In for CEUs and Evaluations”, you must use the same email address in every session check-in form. This will make sure all conference session credits are correctly assigned.

When will I receive my CE certificate? 
NAMSS CE certificates will be sent on Monday, September 26 and will cover all educational sessions attended September 11-14. 

Questions? 
Please reach out to education@namss.org for clarification on how to claim CEU credits earned during the conference, certification questions and more.

 

Mobile App


How do I download the Mobile App?
The NAMSS mobile app is available to all attendees. To download, find the app in the Google Play Store (Android devices) or Apple App Store (Apple devices). A WiFi connection is recommended during download and use of the mobile app. Free WiFi will be available at the Music City Center in Nashville for attendees to use during the conference.

Scan the QR code with your mobile phone’s camera application to download the NAMSS app in the App Store or Google Play. Once downloaded, select the “46th Educational Conference & Exhibition” from the list of events. From here, you can navigate the NAMSS mobile app using the icons on the homepage, the bottom navigation buttons and the top menu.

How do I access the WiFi at Music City Center? 
WiFi is available to all attendees in the event space. 


Sessions


How do I see what sessions are happening each day?
All NAMSS conference information and schedules are available in the mobile app. A schedule-at-a-glance can also be found in your NAMSS pocket guide which will be included in your conference tote bag.

How do I access the Session Handouts?
If a session has handouts, they will be available to view and download in the mobile app. Open the NAMSS mobile app, go to Sessions and browse by day or track. There will be a link to Handouts in each session listing. You can use the mobile app to email the handouts to yourself and take notes.  

 

Exhibit Hall


What time is the Exhibit Hall open?
The NAMSS Exhibit Hall will be open:
Sunday, September 11 | 5:00 p.m. – 7:00 p.m. CT
Monday, September 12 | 9:30 a.m. – 1:45 p.m., 3:30 p.m. – 6:00 p.m. CT
Tuesday, September 13 | 8:00 a.m. – 1:45 p.m., 2:45 p.m. – 3:45 p.m. CT

Additional scheduling information and a list of exhibitors and sponsors can be found in the NAMSS mobile app.

How do I become a NAMSS exhibitor and/or sponsor at next year’s conference?
It’s never too early to submit your application! If you are or would like to be an exhibitor or sponsor for next year’s NAMSS conference please contact meetings@namss.org.


Dining & Getting Around


What meals are included with registration rates?
NAMSS will provide breakfast for attendees each morning and light refreshments during dedicated refreshment breaks indicated in your conference pocket guide. Light hor d'oeuvres will be served during the Sunday night Opening Reception and the Monday night NAMSS Nash Bash.

Where should I eat at Music City Center?
There are two places to dine at  Music City Center. Dunkin Donuts and Al Taglio are located on Level 1 of  Music City Center on the corner of Representative John Lewis Way (formerly 5th Avenue) and Korean Veteran’s Boulevard. Want to explore Nashville’s dining scene? Nashville offers a wide array of  dining options.

I’m lost. How do I find my way to sessions and events during the conference?
Maps of all four levels of the Music City Center are available in the mobile app. Click on the Map icon on the homepage and select the map you’d like to see. 

What’s near Music City Center?
There are several dining, entertainment and shopping options near the Music City Center. You can explore the area using a guided walking map or Visit Nashville also offers several navigation tools to get around.

What is there to do in Nashville?
Nashville boasts a variety of activities including shopping, entertainment, fine dining and of course music! Visit https://www.visitmusiccity.com/ for a list of things to do to make the most of your time in Nashville. 


Virtual Conference FAQs


NAMSS Attendee Code of Conduct
NAMSS values the participation of each attendee, exhibitor, sponsor and presenter and is committed to providing a safe, productive, and welcoming environment for all meeting participants and staff. Accordingly, all attendees are expected to show respect and courtesy to other attendees. All communication — in-person or virtual — should be appropriate for a professional audience including people of different backgrounds. All participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, NAMSS staff members, service providers, and all others are expected to abide by this Virtual Program’s Code of Conduct while attending the virtual component of the NAMSS 46th Educational Conference & Exhibition.

Sessions


How will I receive access to the Virtual Conference platform?
As a Virtual Conference attendee, an email with details for accessing the virtual conference platform a few days in advance. 

How do I add sessions to my schedule?
First, make sure you are logged in to the site. Then, navigate to the Schedule page. Each session on the schedule will have a small '+' sign in the top right corner. If you would like to add a session to your schedule, click on '+' sign. Or, click on the session to view more details. On the top right side of the page, there will be a button that says "Reserve Spot" to add that session to your schedule.

Please note: You do not need to pre-register for any sessions. Clicking "Reserve Spot" only adds that session to your personal schedule. As a reminder, all sessions will be available to watch on demand.

How do I view a live session?
To view a live session, please click on the session you would like to view from the Agenda. There will then be a “Join Session” button on the right side of the session page.

I am in a different time zone, can I view the sessions after they have passed? 
Yes! The agenda will automatically populate in your local time zone, and sessions are available on-demand within 24 hours of their live broadcast. You will attend the on-demand sessions the same as those you attend live, by selecting the session from the Agenda.

When will handouts be available for each session?
All session slides and handouts will be uploaded to the virtual conference platform by Sunday, September 11.

How do I access and download handouts?
If available, handouts can be found by clicking the “Files” tab on the individual session details page.

I logged into a session early and I can’t see the video or chat once the session started. What should I do?
If you logged in early to the session, you may need to refresh your page in order to access the session.

I am experiencing issues with the embedded live sessions, what can I do? 
The NAMSS virtual conference platform is optimized for Google Chrome, Microsoft Edge and Safari Internet browsers. We recommend either trying a different browser, or you can use the Zoom App by clicking the link just below the live-streamed video feed.

How long will sessions be available on-demand following the live session? 
The on-demand sessions will be available to watch in the virtual conference platform through Friday, September 23. 

How do I take notes and download them?
You can take notes directly on the site. Above the chat box, click on "Notes" and type your notes in there. To download your notes, click export on the agenda page, then choose "Download Notes" from the dropdown menu.

Technical Support


What are the system requirements?
For ideal viewing and participation, the learner should have access to the following:

  • Internet Browsers: Google Chrome, Microsoft Edge or Safari

  • High speed internet connection

  • The virtual conference platform is accessible with iOS (Apple) and Android based tablets and smartphones but recommend watching sessions on your computer.

  • To check if you're using a compatible browser, preform the system check on for your browser.

  • You can view additional system requirements here: Pathable Help Desk. 


Who should I contact if I have any technical issues? 
If you are experiencing issues accessing the platform or with slow connectivity, we recommend trying the following:

  • Ensure you have a stable, strong internet connection. You can test your connection at www.fast.com. Streaming media requires a bandwidth of at least 25-40 Mbps.

  • Connect to your internet router via a hardwire connection such as an ethernet cable.

  • Turn off other devices that could be using your internet connection; this includes disconnecting cell phones from the network, asking other people in the home to limit their use (especially for streaming services like YouTube or Netflix), etc.

  • Turn off your company VPN, if connected, as this consumes a large part of your bandwidth.

  • Ensure that https://namss2022.us2.pathable.com is marked as a "Trusted Site" within your browser.

  • If you continue to have trouble, please contact Pathable directly through the Technical Support Link under your Account tab.

What if I can't hear the session?
When joining a session, wait to connect to audio until the video/image loads. This should ensure you have a clear audio connection for the session. If you are in the session and are having audio difficulties, disconnect and reconnect your audio.

If my connection freezes for a moment on the chat or the live broadcast, what should I do? 
Try first to refresh your page.

How can I optimize my home or office internet for a better streaming experience?

  • Maximize your internet connection by connecting your computer by an ethernet cable directly from your internet router.

  • If you must use Wi-Fi, try and use the 5GHz network.

  • Wi-Fi works best when you are 5-8 ft from your router.

  • Give your router space to breathe by placing it in “free space”. This means not in a TV stand or behind the couch.

  • Check and tighten all cable connections, with your router and with your computer.

  • Give your router time to rest by turning it off for at least 10 seconds and restarting it. This will boost your internet speed by a few extra mbps.

  • Close out other apps on your device that are not essential to your NAMSS virtual conference experience.

  • Disconnect other non-essential devices around your home (or office) that are connected to the internet: streaming devices, tablets, phones, video game systems, and/or smart TVs.

Miscellaneous


How do I update my profile and is it necessary?
To update your profile hover over your image on the top right of your screen and select Edit My Profile. Although its not required to update your profile, we encourage you to do so! 

You can go through the event as an anonymous gray circle but as we cannot all be in the same city for this event, updating your profile with your headshot and key interests will help you make the most out of your event. Simply click on account and select edit my profile to make these changes. Make sure to add tags to your profile, which will serve as your conference ribbons. We also encourage you to add interests to your profile, making it easy to connect with like minded individuals based on the items you select.

How do I claim CE credit earned during the virtual conference component?
Visit the Earn NAMSS CEU page to learn how to claim CE credit earned for each session you attend in the virtual conference platform. Learn more

Will NAMSS use any screen captures from the virtual conference? 
Potentially! On occasion you may be recorded or have screenshots taken in connection with NAMSS events and activities. As a participant of the NAMSS 46th Educational Conference & Exhibition, you agree that NAMSS is the sole owner of all rights in and to the resulting photographs, video footage and recordings, for all purposes related to NAMSS’ business (both now and in the future). Your name and likeness may be used by NAMSS in advertising and promotional materials. Participants shall receive no compensation or royalties for appearance in any materials.

 

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