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Virtual Conference FAQs

General Information


What is a Virtual Conference and what can I expect? 

With continued concerns regarding the health and well-being of our conference, NAMSS leadership made the difficult decision to host another fully virtual conference and exhibit hall experience. Expanding on last year’s conference, we will be offering even more great content our NAMSS attendees have come to expect in an innovative, engaging virtual format that you can participate from the comforts of your home or office. Attendees can earn up to 45 hours of CE credits all with the click of a button! 

Will we receive an attendee gift box in the mail like we did last year? 

Yes! Register by the September 12 early bird deadline and mark “yes” to receive an attendee gift box during the registration process to have the attendee gift box mailed to your door. We’re thrilled to be able to offer these again this year! 

Registration Questions


What is included in Educational Virtual Conference registration?

Full conference registration includes all live education sessions Monday, October 18 through Thursday, October 21 as well as the recordings of all sessions. Attendees will also have the unique opportunity to explore the virtual exhibit hall and discuss the latest trends with industry experts during exhibit hall hours. CE can only be earned if viewed through your unique registration. All education sessions will be available for on-demand access through Monday, November 29, 2021. 

What are the registration policies? What if I need to cancel? 

Because all NAMSS Educational Virtual Conference & Exhibition sessions will be available for on-demand viewing, only in the case of loss of employment, death in the family or other extenuating circumstances will a refund be issued. To request a refund, you must contact NAMSS at with documentation of your reason for cancellation by Monday, October 4, 2021. All cancellation requests will be reviewed by NAMSS, and if approved, will be processed within 2 weeks of the original request. Refunds that are approved will be subject to a $200 cancellation fee. Approved refunds will be processed in approximately two weeks.

Substitutions of registrants can be made by October 4 without a fee, by contacting the registration team at

If you register with a group, please be aware that NAMSS staff will be auditing group registrations to ensure attendees are from the same organization. If you registered using a group discount that is not applicable to you, you will be registered at the prevailing appropriate rate and invoiced for the difference in cost. Non-members may not be registered at the member rate within a group registration, and in order to receive CE, every attendee must have a unique registration.

When does my payment need to be received to ensure I have access to the Virtual Meeting platform?  

To ensure seamless access to our virtual platform, please have all check payments mailed by Monday, September 27, 2021. We are not able to accept any payments sent by FedEx or UPS, and registrants will not have access to the content until payment is received and processed. If your payment is not received by Monday, October 11, 2021, your registration will be deleted and you will have to re-register at the prevailing registration rate. 

Do I need to pre-register to attend sessions? 

You do not need to pre-register for conference sessions during the registration process. You will be able to add  sessions to your agenda a few days in advance of the conference start date within the virtual conference platform. Some sessions rely heavily on live audience participation and will have an attendee limit, so make sure to add sessions to your agenda as soon as you have the opportunity to do so.

Group Registration Questions


Due to COVID-19 our employees are working remotely, can we take advantage of the group rate working individually from any location?

Yes, individuals within the group registration do not need to be in the same location to attend, however they do need to be from the same organization. 

How many people must be included to get the group registration discount?  

There must be a minimum of three (3) registrants from the same organization. There is no maximum on the number of individuals in a group. 

Does everyone from the group need to be registered at the same time? 

Yes, the initial registration must include three (3) individuals. Additional individuals can be added to the registration record any time before Monday, October 4 and will receive the group discount.  Registration adjustments including transferring registration and price adjustments cannot be made after October 4.  

Does the payment need to come from the organization for the group or do we pay individually?

A single payment will be needed for the entire group registration which can be made on behalf of the group by an individual or an organization. If additional people are added to an existing group registration later, the invoice will be updated to reflect the new balance for additional payment(s).

Do we pay the group rate for each person? Or can we pay one group rate and have more than one person on the calls?

Yes, each person registered in a group will receive the group rate as part of the overall group total. Each person must be registered within the group to receive their own unique log-in information and CEs for attending sessions. Only those who are registered will receive CE certificates. 

Can we have individuals of mixed NAMSS membership statuses in the same group?  

Yes, as long as there are a minimum of three (3) individuals in the group, then the entire group will qualify for the group discount. The system will apply the discount for each group registrant's respective member or non-member rate.

Virtual Meeting Platform Questions


When will I have access to the virtual event platform?

All registrations will receive an email notification from NAMSS when the platform is available in mid-October. Join us on Monday, October 18 at 12:00 p.m. EDT for the Welcome and Opening Keynote presentation to kick off the NAMSS 45th Educational Virtual Conference & Exhibition. Please note, you must be registered 24 hours in advance of the start of the Virtual Conference in order to gain access to the platform on Monday, October 18. 

How will the virtual meeting be run? Will it be easy to navigate? 

NAMSS is partnering with Pathable, the same virtual meeting vendor that was used in 2020. NAMSS will provide how-to videos and a navigation guide to help walk you through the virtual meeting platform to get the most out of your conference experience. You will also receive access to the platform a few days prior to the start of the meeting to have time to build your profile, register for specific sessions, and get acquainted with the site.

Will sessions be recorded to access later? 

Yes, all educational sessions will be available to watch on-demand through Monday, November 29, 2021. 

Will I be able to earn CE credits by attending the virtual event? 

Yes. Your attendance at sessions will be recorded by the virtual conference platform. A CE certificate will be sent after the conclusion of the conference. 

Are there any specifications that I will need to have access to on my computer to access the presentations? 

For ideal viewing and participation, the learner should have access to the following:

    • Internet Browser: Google Chrome or Microsoft Edge
    • High speed internet connection
    • The virtual conference platform is also accessible with iOS (Apple) and Android based tablets and smartphones

What ADA accommodations will be made in the virtual conference platform?

NAMSS complies with the Americans with Disabilities Act and is committed to providing a positive experience for all of our attendees. If you have any special needs, accommodations or requirements pursuant with the Americans with Disability Act (ADA) please note this in the applicable space during the registration process. A member of the NAMSS team will reach out to you regarding your request. Please submit your ADA request by Monday, September 20, 2021.