Join NAMSS for the second annual CVO Excellence Symposium. Gain new insights, learn best practices, exchange ideas and earn up to 11 CEs while collaborating with like-minded peers at the only event solely dedicated to CVOs.

2019 NAMSS CVO Excellence Symposium
October 19–20, 2019
Philadelphia Marriott Downtown
Philadelphia, Pennsylvania

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Saturday, October 19

12:00 p.m. – 1:00 p.m.                                                                              

 1:00 p.m. – 1:15 p.m.  

Opening Remarks
 1:15 p.m. – 2:00 p.m. Keynote Address: Moving Forward in the Era of Digital Transformation
Peter M. Hill, MD, MS, FACEP
 2:00 p.m. – 3:15 p.m.  Whose Bucket Is It: CVO, MSO, or Legal?
Tiffany Long, CPCS, CPMSM, Barbara J Ortolf MHA, CPA, CPMSM, CPCS, and Erin Muellenberg, JD, CPMSM  
Enjoying the benefits of a Centralized Verification Organization (CVO) within a larger healthcare system can occasionally lead to some misunderstandings when handing off information between the CVO, the Medical Staff Office (MSO), and even the Legal Department. How clearly defined are the roles of each unit? If you have ever questioned about who should handle certain situations and want to alleviate future issues of process ownership, this is the session for you!
 3:15 p.m. – 3:30 p.m. Break 
 3:30 p.m. – 4:45 p.m. Key Performance Indicators: Metrics for Success
Joseph Travagline, MS, RHIA
Learn how to develop Key Performance Indicators (KPIs) that evaluate the performance of your health system CVO, as well as the performance of individual credentialing analysts. This “real-time” data from the credentialing database will allow CVO leaders and the executive management team to track ongoing performance as it relates to application turn-around times, individual staffing issues, as well as play a key role in on-boarding practitioners. This session is intended to provide tools and processes that will help you track actionable metrics of your CVO, such as defining inventory control and how to adjust the workflow accordingly.
 4:45 p.m. – 5:00 p.m. Wrap-Up
 5:00 p.m. – 6:30 p.m. CVO/Pre-Conference Reception

Sunday, October 20

 7:00 a.m. – 8:00 a.m.                                                                           
Breakfast & Vendor Lighning Rounds                                                                              
 8:00 a.m. – 8:15 a.m.  Opening Remarks 
 8:15 a.m. – 9:45 a.m. Legal/Regulatory Panel
Erin Muellenberg, JD, CPMSM and Barbara Blackmond, JD
This session will focus on legal issues impacting the CVO, including but not limited to information sharing principles, practical issues, and risk mitigation tips for CVOs. There will be an emphasis on minimizing legal risks, while promoting the benefits of sharing information, primarily patient safety. We will also look at legal protections and loss of those protections and legal liability when there is a deviation from process or the process fails. Participants will come away with the basics of state peer review protection laws and key elements of information sharing policies and best practices.
 9:45 a.m. – 10:00 a.m. Break
10:00 a.m. – 11:00 a.m. Centralized Credentialing: Improving Patient Safety and Quality of Care While Increasing Efficiency and Effectiveness
Kendra Zepeda, CPCS, CPMSM and Kaysha Hervey, CPCS, CPMSM
During this session you will learn the why behind HCA Healthcare’s decision to partner with Parallon to develop a Credentials Verification Organization.  Leaders from both Parallon and HCA Healthcare will discuss operational development of their CVO model, the implementation strategy used to transition more than 300 facilities to the standardized model and how they assimilate acquisitions into their Credentialing Process Centers (CPCs). This partnership, along with the goals set forth as part of their credentialing strategy, have directly impacted the care received by patients across the HCA Healthcare enterprise
 11:00 a.m. – 12:00 p.m. Payer Delegation
Delegation is an essential part of today’s CVO work.  Unfortunately, the individuals doing the work required to maintain compliance with contractual requirements, aren’t always the same people who are involved in negotiating and signing the delegation agreements on the front end. This session is all about tips on what should be in delegation agreements, how to better understand the facility agreements currently in place, and what steps you need to take to become more involved in the front end of the entire delegation process. Join us for an empowering journey!
 12:00 p.m. – 1:15 p.m. Lunch on your own 
 1:15 p.m. – 2:30 p.m. Achieving the Industry Gold Standard for Your CVO
Amy Niehaus, CPMSM, CPCS, MBA
This session features an excellent speaker, with a wealth of knowledge in NCQA standards and certification, who will provide her tips and tricks to successfully obtaining NCQA certification and selling the benefits of certification to your organization. Join us at the CVO Symposium to get your questions answered and your path to certification mapped out. 
 2:30 p.m. – 2:45 p.m.  Break
 2:45 p.m. – 3:15 p.m.   International CVOs
Ingrid Harris, CPMSM, CPCS, MS
Have you thought about going International with your CVO? This session will be a brief introduction of CVOs in the Arabian Gulf Region and their role in credentialing. Our presenter has hands on knowledge of the credentialing process in Qatar from her time working in this area.
 3:15 p.m. – 4:45 p.m.  CVO Excellence Panel
Task Force Members
Want answers to staffing models, processes that have proven to be successful, and other questions keeping you up at night? This is your chance to ask the experts those burning questions! Whatever the question, our experts are ready to share their knowledge. 
 4:45 p.m. – 5:00 p.m.  Wrap-Up

Spots at the CVO Excellence Symposium are limited and registration is first-come, first serve. 

Keynote Address: Moving Forward in the Era of Digital Transformation 

Saturday, October 19
1:15 p.m. 
Dr. Peter Hill, MD, FACEP
Johns Hopkins Health System

Dr. Hill serves as the senior vice president of medical affairs for the Johns Hopkins Health System and vice president of medical affairs/chief medical officer for The Johns Hopkins Hospital. As senior vice president for medical affairs, he works closely with vice presidents of medical affairs, clinical directors and medical staff members throughout the health system to strengthen efforts to provide safe, efficient and cost-effective health care. As vice president of medical affairs for The Johns Hopkins Hospital, Dr. Hill leads the functions of the medical staff and serves as the hospital’s chief medical officer. He provides leadership for programs including medical staff administration, pharmacy, health information management, hospital epidemiology and infection control, spiritual care and chaplaincy, and patient safety.

Dr. Hill earned his undergraduate degree from the University of California, his master’s degree from Brown University and his medical degree from the University of Maryland. He completed his residency and served as chief resident in emergency medicine at The Johns Hopkins Hospital, joining the faculty of the Johns Hopkins University School of Medicine as assistant chief of service. He became the medical director of the Emergency Acute Care Unit in 2001, was named clinical director for the Department of Emergency Medicine in 2005, became an associate professor in 2010 and was promoted to the role of vice chair of clinical affairs for the department in 2012.

Read what Dr. Hill has to say about his upcoming keynote presentation at the NAMSS 43rd Educational Conference & Exhibition!

CVO Excellence Symposium Rates   

  Registration Rates
NAMSS Member $499
Non-Member $599

Thank You to the CVO Excellence Symposium Sponsors!