Virtual Offering

2022 virtual conference registration is closed.


Earn up to 12.75 NAMSS CE credits from the comfort of your home or office with select sessions available virtually!

This year, NAMSS will offer a limited virtual component to help MSPs meet their educational needs. Virtual only attendees will have access to our state-of-the-art virtual conference platform to watch and learn from some of the best instructors and thought leaders in the profession - all while earning up to 12.75 NAMSS CEs. 

Monday, September 12 

The Doctor Did WHAT?!?  Tackling Sticky Professionalism Issues 
10:15 a.m. – 11:15 a.m. CT 
Presented by: Elizabeth Korinek, MPH, and Alexis Angell
In this session, you will learn about common professionalism lapses, how to strengthen bylaws and other policies to address them, and the array of strategies that are available to medical staff leaders to handle these issues in a manner commensurate with the conduct. This will enhance the ability of MSPs to devise meaningful interventions for professionalism lapses that not only address the conduct, but also give the clinicians skills to avoid future missteps and cultivate positive, respectful relationships with co-workers, patients, and families.

Tomorrow's MSP® Skillsets: Change Management | Clinical Competence | Communication | Confidentiality | Evaluation | Legal | Performance Improvement | Professional Ethics | Quality Review/Quality | Medical Staff Bylaws & Polices/Procedures (NEW)


Peer Review Through a Legal Lens: Past, Present & Future
11:30 a.m. - 12:30 p.m. CT
Presented by: Joni Orand and Cynthia Gallee

Today, the healthcare community is beginning to understand that medical peer review is designed to be an unbiased evaluation tool to help providers self-improve and to increase the quality of care patients receive. In addition, under today’s value-based care and value-based payment models, reimbursement is tied to value, amplifying peer review’s importance. Done well, it’s a valuable tool for both the medical staff and the hospital. But it took decades and landmark cases to get to where we are today—and peer review is still evolving due to technology's effect on workflows. Historically, clinical peer review faced opposition not only from physicians, but the entire medical community. It was primarily retrospective and used malpractice suits, sentinel events, or adverse events to trigger a review. Today peer review is completed retrospectively and concurrently with the provision of care using a significant—and growing—amount of data. Successful peer review will require participants to maximize the use of technology to look at key performance indicators (KPIs) for each provider/provider type to help them improve their performance for the good of all healthcare participants. But how did we arrive at today’s model of medical peer review, and what are best practices for the future, especially from a technological and compliance standpoint? This session will discuss peer review though a legal and technological lens. 

Tomorrow's MSP® Skillsets: Legal

Fostering Physician and Provider Retention Through Effective Onboarding
1:45 p.m. – 2:30 p.m. CT 
Presented by: Liz Mahan, MFA, CPRP

Providers are in short supply and high demand. In order to provide quality care it is essential to hire and retain physicians. This presentation will demonstrate how effective onboarding can lead to greater physician job satisfaction, retention and patient satisfaction.

Tomorrow's MSP® Skillsets: Communication | Confidentiality | Human Resources | Relationship Building | Team Building 

Engaging and Retaining Young Professionals
2:45 p.m. – 3:30 p.m.  CT
Presented by: Natalie Rose, MHA, CPCS, CPMSM, and Anne Wynne, MHA, CPMSM, CPCS

Are you having trouble recruiting and retaining young team members? Learn some practical tips on selecting candidates, training, engaging, succession planning, and advocating for your team. Anne Wynne and Natalie Rose have experienced growing pains from taking a team of 7 to a team of 84. Learn from their successes and mistakes. 

Tomorrow's MSP® Skillsets: Change Management | Communication | Flexibility/Adaptability | Human Resources | Performance Improvement | Relationship Building | Team Building | Remote People Management

Critical Thinking: an Essential Skill for Tomorrow's MSP
3:45 p.m. – 4:45 p.m. CT
Presented by: Melissa Walters, MHA, FMSP, CPMSM, CPCS

This session will provide insight as current credentialing professionals need to understand that the future of our profession is more analytical and less about data gathering. The MSP of tomorrow will require critical analytical thinking as a primary skill set.

Tomorrow's MSP® Skillsets: Analytical Thinking | Budget/Finance | Change Management | Clinical Competence | Communication | Confidentiality | Contracting | Evaluation | Flexibility/Adaptability | Human Resources | Information Technology | Legal | Managed Care | Performance Improvement | Political Savvy | Presentation Skills | Professional Ethics | Professional Presence | Project Management | Quality Review/Quality | Relationship Building | Risk Management | Team Building | Database Management (NEW) | Medical Staff Professionalism (NEW) | Medical Staff Wellness | Medical Staff Bylaws & Polices/Procedures (NEW) | Remote People Management

Tuesday, September 13 

ABMS New Standards for Continuing Certification
9:00 – 10:00 am CT

Presented by: Jennifer Michael

Learn about the new standards, what changes will impact the MSP community, and enhancements to the Member Boards processes of evaluating clinicians. Review changes to the physician profile, as well as new information for the public regarding certification. Obtain information about the physician profile and how to interpret the certification data across the 24 Member Boards.

Tomorrow's MSP® Skillsets: Quality Review/Quality | Risk Management | Medical Staff Bylaws & Polices/Procedures

Negligent Credentialing 
11:15 a.m. – 12:15 p.m. CT 
Presented by: John Synowicki, JD

Negligent credentialing issues can result in a hospital being forced to litigate a medical malpractice action where the hospital itself did nothing wrong, other than perhaps credentialing the physician. These cases also arise where a hospital does not fully disclose information to another hospital, and then gets pulled into someone else's malpractice claim. This presentation will focus on understanding how these claims arise, what you should do to avoid them, and why every hospital needs to be wary of this issue, even if negligent credentialing claims are barred by your state's law. 

Tomorrow's MSP® Skillsets: Analytical Thinking | Communication | Confidentiality | Evaluation | Legal | Risk Management | Medical Staff Bylaws & Polices/Procedures (NEW)

PAs (& APRNS): Emerging Trends and FAQs 
1:45 p.m. – 2:45 p.m. CT 
Presented by: Tricia Marriott, PA-C, MPAS, MJ Health Law, CHC and Greg Thomas

With over half a million PAs & APRNs practicing in the US, medical staff professionals are increasingly navigating credentialing challenges related to these practitioners. This session will address the emerging trends in scope of practice and specialty trends, state laws and regulations, and certification/maintenance. FAQs collected from MSP inquiries and social media posts will be covered, including PA/NP interchangeability, FPPE/OPPE, data attribution, and risk management. MSPs will increasingly interact with and facilitate credentialing and privileging for PAs (& APRNS),with a predicted growth of 37% for this workforce in the next few years. This information will keep the MSP "ahead of the curve" and enable them to serve as a trusted resource for their organization.

Tomorrow's MSP® Skillsets: Clinical Competence | Evaluation | Legal | Risk Management | Medical Staff Bylaws & Polices/Procedures 

Reading Between the Lines: Finding the Less Obvious Credentialing Flags
3:30 p.m. – 4:15 p.m. CT 
Presented by: Dustin Jackson, MHA, CPCS, CPMSM

As Medical Staff Professionals we have become proficient at finding the glaring red flags within our credentialing and privileging processes that cause us to immediately pause for assessment, but what about those hidden messages or small clues that can give us insight into larger concerns? This course will give insight into these lesser known credentialing flags and give examples of some of these less obvious flags and how to interpret them. 

Tomorrow's MSP® Skillsets: Analytical Thinking | Clinical Competence | Evaluation | Legal | Quality Review/Quality | Risk Management

Verify and Comply: CMS, JC, ACHC, DNV, and NCQA Credentialing Standards Compared and Contrasted 
4:30 p.m. – 5:30 p.m. CT 
Presented by: Sally J. Pelletier, CPMSM, CPCS and Frances Ponsioen, CPMSM, CPCS

Compliance with multiple regulatory and accreditation standards is mandatory for healthcare organizations; however, it is becoming increasingly challenging to understand the similarities and differences in requirements. This session compares and contrasts the specific standards for the five agencies in a manner that is unlike any other. Join us to receive an informative and concise understanding of accreditation requirements related to credentialing. If you are working toward your certification, this session is for you. Don’t miss it! 

Tomorrow's MSP® Skillsets: Analytical Thinking | Evaluation | Risk Management


Wednesday, September 14 

System-Wide Bylaws: It's Time to Recognize the Benefits
8:00 a.m. – 9:00 a.m. CT 
Presented by: Mary Hoppa, MD, MBA

If left to Medical Staffs, health systems might not exist. While it’s hard to argue against the operational efficiencies garnered by becoming a “system,” those benefits are not always transparent to a Medical Staff. In fact, it’s the bureaucracy that oftentimes catches their attention, leading to a negative view of the system structure. But 2020 ushered in a new way of looking at things. Medical Staff experienced the opportunity for and benefits of increased access to staff, equipment, and other resources while battling a global pandemic. And they’ve begun to see the wisdom of consistent “rules” as they’ve worked across institutions. Now is the time to proceed with the creation of system-wide bylaws (and rules and regulations). Under such a structure, most documents are identical while allowing site-specific variation where needed.  And in some systems, it may be the time to proceed with an even greater alignment by creating a unified medical staff.
Tomorrow's MSP® Skillsets: Change Management | Medical Staff Bylaws & Polices/Procedures (NEW)

NCQA CVO Survey: How to Survive and Thrive
9:15 a.m. – 10:15 a.m. CT
Presented by: Mark Hirschorn, CPCS and Jamie Kates, MHA, CPCS 

This session will provide attendees with a framework for a successful NCQA CVO initial and recertification survey.

Tomorrow's MSP® Skillsets: Analytical Thinking | Communication | Confidentiality | Evaluation | Flexibility/Adaptability | Professional Presence | Project Management | Quality Review/Quality