NAMSS Virtual Conference

An Inexpensive and Convenient Option if You Can't Attend the

43rd Educational Conference and Exhibition


Welcome to the NAMSS Virtual Conference Information page! In order to register, you MUST have a user profile. First time users and non-members will be prompted to create an account after clicking the 'Register Now' button below. If you believe you already have a NAMSS account and can't remember your login, please contact the executive office at to request it. This will prevent a duplicate record from being created, which will prevent issues with registration pricing. 



The NAMSS Virtual Conference is an organization-wide, low-cost training approach that offers you and your staff diverse training opportunities. The Virtual Conference offers 9 sessions that are broadcast directly from the live Educational Conference. Attend all offered sessions with full virtual conference access or select an individual day you would prefer to attend. Select the Virtual Conference experience that is best for you!

Take advantage of our advanced virtual offering - experience not only the slides presented but a live video stream of the speakers for each session. Virtual attendees will have the ability to ask questions directly to the presenters, access presenter slides, share lessons learned with their entire team, and more! 


Things that Scare Us About Your Medical Staff  Bylaws
10:15 a.m. - 11:45 a.m. 

Kim Parks, Esq. and Stephen Kleinman, Esq. 
Accreditation and Regulatory Track | MN05 |1.5 CEs | Introductory 

This Program will address best practices and risk areas to consider in preparing medical staff governing documents (e.g., medical staff bylaws, policies, etc.)

Achieving a Just Culture Approach to the Medical Staff and APPs
12:45 p.m. - 2:15 p.m. 

Michael Callahan, JD
Executive Management Track | MN11 | 1.5 CEs | Mid-Level|

All too often hospitals and medical staffs engage in the "blame game" when there is an adverse event which causes patient injury rather than also focus on existing policies, procedures or system failures which may have contributed to that injury. The concept of Just Culture is instead to evaluate all contributing factors with the goal of identify remedial steps which can assist the health care practitioner in improving their practice standards and avoid disruptive behavior without the need to trigger hearing rights or Data Bank reports.

Beyond Certification: You are Certified Now What?
3:00 p.m. - 4:30 p.m. 

Ropizah Ervin, CPCS, CPMSM 
Professional Development Track | MN14 | 1.5 CEs | Mid-Level

Obtaining Certified Provider Credentialing Specialist (CPCS) and/or Certified Professional Medical Service Management (CPMSM) certifications is becoming a popular options within the healthcare industry. Becoming certified afforded a promotion for Medical Staff Professionals (MSPs)with some employers while other employers may required CPCS and/or CPMSM certifications as a requirement within certain time limits after a promotion. However as MSPs these certifications are a ticket to career advancement beyond promotion. Do you know what they are?


Transforming the Medical Staff Office in a LEAN Process Improvement Environment
10:15 a.m. - 11:45 a.m. 

Dustin Jackson, MHA, CPCS, CPMSM and Heather Woodring
Professional Development Track | TU04 | 1.5 CEs | Mid-Level


LEAN process improvement methodology has been used for years in manufacturing, and is gaining popularity in health care.  This session will give you the tools and knowledge to be at the forefront of LEAN performance improvement within your organization by providing fundamentals and principles of LEAN performance improvement methodology as well as real world applications to Medical Staff Office operations and credentialing.

Enrollment and Credentialing: The Integration Opportunity 
2:00 p.m. - 3:30 p.m.  
Amy Niehaus, CPMSM, CPCS, MBA
Provider Enrollment Track | TU10 | 1.5 CEs | Mid-Level 


As healthcare organizations continue to search for ways to reduce costs while maintaining quality, the credentialing and enrollment departments are coming to the forefront as ideal candidates for integration.  While both perform distinct and critical functions, there is significant overlap with the practitioner data and skill sets as well as an interdependency crucial for an organization’s success.  Through real-life examples, attendees will learn approaches to successfully integrate these two functions and leverage this opportunity to achieve greater efficiency and enhance revenue within their organization.

Understanding CMS Credentialing and Privileging Requirements for Hospitals, Ambulatory and Critical Access
4:00 p.m. - 5:30 p.m. 

Kathleen Matzka, CPMSM, CPCS, FMSP
Accreditation and Regulatory Track | TU14 | 1.5 CEs | Introductory 


The Centers for Medicare and Medicaid regulations for acute care hospitals and critical access hospitals are required to be met by all facilities providing care to Medicare and Medicaid Patients.  This program will cover the CMS requirements for credentialing and privileging and will also discuss what CMS surveyors expect to see when surveying a hospital.


Clinical Contractors, How Do We Credential Them and Do We Need To?
8:15 a.m. - 9:00 a.m. 

Maggie Palmer, MSA, CPCS, CPMSM 
Credentialing and Privileging Track | WE02 | 0.75 CEs | Mid-Level 


Are Healthcare Industry Representatives (HCIR/Vendors) and Clinical Contractors running a muck in your organization?  Have you ever thought:  "WHO is managing the credentialing of these people and their access to our facility?"  This session will introduce you to Vendor Credentialing Management (VCM), who manages them, are they in your future and where do you start?

Single Source of Truth: Is it Enough?
9:15 a.m. - 10:00 a.m 

Christine Mobley, CPMSM, CPCS
Credentialing and Privileging Track | WE10 | 0.75 CEs | Mid-Level


MSPs today have many sources to consider when verifying credentials. The question is, "is more better" OR, should you choose one that you trust?  Also, different on-boarding paths might define which source would be better or when you should utilize more than one source.  Utilizing a primary source verification grid grid can be helpful and guide you to making the right choice and establish the protocol for all to follow in your organization.

National Practitioner DataBank Guidebook Update
10:30 a.m. - 12:00 p.m.  

Kimberly Daniel, Esq. 
Accreditation and Regulatory Track | WE12 | 1.5 CEs | Mid-Level 


With little advance notice, the National Practitioner DataBank issued its updated Guidebook in October 2018. Review  established  and  expanded  reporting  requirements  to  confirm  your facility’s reporting practices are compliant and analyze recent cases challenging NPDB reports to develop best practices for compliance.

Pricing Information


 2019 Virtual Conference   
Full - Member $299.00
Full - Non-Member $349.00
CE Only - Full Add Attendee $129.00
One-Day -Member (Mon. or Tues.)     $169.00
One-Day - Non-Member (Mon. or Tues.) $189.00
CE Only - One-Day Add Attendee (Mon. or Tues.) $75.00
One-Day -Member (Wed.) $155.00
One-Day - Non-Member (Wed.) $165.00
CE Only - One-Day Add Attendee (Wed.) $75.00

Registration deadline if paying by check is  October 5, 2019. Registration deadline if paying by credit card is October 18, 2019.

Virtual Conference Broadcast 

NAMSS will stream educational sessions live from the NAMSS 43rd Educational Conference to your home or office using a third-party online delivery system.  

The Virtual Conference will include a video feed allowing attendees to see speakers in real-time. This feature places you in the classroom and allows you to be an even bigger part of the NAMSS Educational Conference. Ask the speaker questions and view the presentation slides to gain an all-access experience.

Prior to the Virtual Conference, you will receive an email from NAMSS with a link to view the live stream, as well as a password you will need to view the sessions. Be sure to save this email so you can access the link and password on the day of conference. In the confirmation email, there is a date, start time, and end time for each session. Please check the dates that you have registered for are correct. You will receive one link that will allow you to view all of the sessions that you registered for. 

***Be advised, Additional Attendee CE only registrants will not receive the NAMSS confirmation email with links to access the virtual conference. Additional attendees are to watch along with the primary attendee on the same device. 

Group Attendance at the Virtual Conference

Additional attendees have the option to attend and receive CE for the live Virtual Conference. These attendees must be in the same location with the primary registrant and must register with a separate CE registration. If you are planning to organize group attendance for the virtual conference, additional attendees can be added through the online registration process. Pricing is listed above.

Time-Zone Schedules 


NAMSS Virtual Conference sessions are broadcast live from Philadelphia, Pennsylvania. Utilize the following schedules if you do not reside within the Eastern Time Zone.